Q: What is your return policy?
A:We accept returns within a 3-day period for damaged products or if you received a different item. Given that each product is custom-made, returns are
limited to instances where the item has sustained damage during transit or an incorrect product was delivered.

Q: How can I initiate a return?
A: To initiate a return, simply take a photo of the product and send it to us via WhatsApp. Our customer support team will guide you through the return process.

Q: What information do I need to provide when initiating a return?
A: When initiating a return, please provide your order number and a brief explanation of the reason for the return. Attaching a photo of the product will also help expedite the process.

Q: Can I return the product after the 3-day period?
A: Unfortunately, we can only accept returns within the specified 3-day period from the date of product delivery. Beyond this time frame, we are unable to process returns.

Q: What if the product is damaged during shipping?
A: In the rare event that your product arrives damaged, please contact us immediately. We will arrange for a replacement or offer a refund, and we may request additional photos of the damaged item for our records.

Q: Is there a return shipping fee?
A: If the return is due to a defect or damage, we will cover the return shipping costs. However, if the return is for reasons other than defects or damage, the customer may be responsible for the return shipping fees.

Q: How long does it take to process a return?
A: Once we receive the necessary information and approve the return, we will process it as quickly as possible. The exact processing time may vary, but we strive to complete returns within 5-7 business days.

Q: Can I exchange the product for a different item?
A: Currently, we do not offer direct exchanges. You can return the item and place a new order for the desired product.

Q: What if I received the wrong product?
A: If you receive the wrong product, please contact our customer support immediately. We will arrange for the correct item to be sent to you, and we may provide a prepaid shipping label for the return of the incorrect product.

Feel free to customize these answers based on the specific details of your return policy and business practices.