Return and Refund Policy
At createmyframe.com, we strive to provide high-quality custom photo frames to our customers. We understand that sometimes things may not go as planned. Our return and refund policy is designed to ensure customer satisfaction and address any issues with our products efficiently.

Eligibility for Returns and Refunds:
Damaged or Defective Products:
If you receive a product that is damaged or defective, you are eligible for a return and refund.

Please notify us within 3 days of receiving the product.

Incorrect Products:
If you receive a product different from what you ordered, you are eligible for a return and refund.

Please notify us within 3 days of receiving the product.

How to Initiate a Return:
Contact Us:
To initiate a return, please contact our customer service team within 3 days of receiving your order.

You can reach us via WhatsApp at +91 9995546028 or email us at createmyframe@gmail.com.

Provide Details:
When contacting us, please provide your order number, a description of the issue, and clear photos of the damaged, defective, or incorrect product.

Return Authorization:
Our customer service team will review your request and, if approved, will provide you with a return authorization.

Return Process:
Packaging:
Please ensure that the product is securely packaged to prevent any damage during transit.

Include the original packaging, accessories, and any documentation that came with the product.

Shipping:
We will arrange for the pickup of the product from your location.

Alternatively, you may be requested to ship the product back to us. In such cases, we will reimburse the shipping cost.

Refund Process:
Inspection:
Once we receive the returned product, our quality assurance team will inspect it to verify the issue.

Refund Approval:
If the returned product is found to be damaged, defective, or incorrect as claimed, we will approve the refund.

Refund Method:
Refunds will be processed to the original method of payment within 7-10 business days of refund approval.

For payments made via credit/debit card or net banking, the refund may take additional time to reflect in your account, depending on your bank’s processing time.

Exceptions and Exclusions:
Custom-made products that are not damaged, defective, or incorrect are not eligible for return or refund.

Products that show signs of use, misuse, or damage due to improper handling are not eligible for return or refund.

Any request for return or refund made after 3 days of receiving the product will not be accepted.

Contact Us:
If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact our customer service team:

Email: createmyframe@gmail.com
Phone: 9995546028
We value your satisfaction and are committed to resolving any issues with our products promptly.